Across
- 4. this type of communication accounts for 3/4 or more of all communication
- 6. instead of these, use 'ands'
- 7. show that you empathize
- 8. being ____ helps people trust you
- 9. pay ______
- 12. make good contact using these
- 13. use people's names and show you remember things about them
- 16. relax this to show you are open to what someone is saying
- 17. do it two or more times
- 18. Know your ___ when you are communicating
- 20. use a ____ sandwich to give good feedback
Down
- 1. rigid, fixed
- 2. not fake
- 3. these questions help you understand
- 5. real, true
- 8. give and receive this to give and get responses
- 10. considering other points of view
- 11. say it in your own words
- 14. has an impact
- 15. this type of listening is key in good communication
- 19. it's not just your words that matter, it's your _____ language