Across
- 3. An exchange of information between two or more people.
- 6. A communication pattern in which people accuse others for everything that goes wrong .
- 8. Using words to send and receive messages.
- 9. Offering no sign of hearing or understanding a message.
- 10. The person who hears and interprets the message.
- 14. Indicating in various ways that you have received a message.
- 15. Expressing thoughts, feelings, and ideas from a person’s own point of view.
- 16. Communicating to another person how you feel about what was said.
Down
- 1. Using factors other than words to communicate.
- 2. Both parties give-and-take a little to reach a solution.
- 4. Using body movements to communicate inner feelings.
- 5. A term meaning a conflict is taken care of.
- 7. A closed mind, a mixed message, and poor listening skills are examples of communication.
- 11. Expressing your feelings directly – asking for what you want and refusing what you don’t want.
- 12. Communication skills can be __________.
- 13. The person sending the message.
