Communication/General Office-Kenniston

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Across
  1. 1. appreciation for patient feelings
  2. 4. Redirects negative feeling into positive activity
  3. 6. one of the 5 points of holistic approach
  4. 7. type of question with yes/no answers
  5. 8. ability to share and understand the feeling of others
Down
  1. 2. accuses someone else of feelings they have
  2. 3. range of different things
  3. 4. another of the 5 points of holistic approach
  4. 5. type of question encouraging patient to respond in more detail