Across
- 3. I am changing
- 5. communication where both parties collaborate
- 6. A way to remove outside influences
- 9. type of communication that comes from a place of authority
- 10. I might change
- 11. The process of understanding another persons feelings
- 14. I will change
- 15. a tool used for communicating
- 16. Shows genuine appreciation. Recognizes strengths and efforts
- 18. I won’t change
- 21. Part of the brain where Fight/flight/freeze occurs
- 23. I have changed
- 24. To get action/change behaviour/persuade
Down
- 1. Arguing/interrupting/denying. Someone’s way of saying “I don’t agree”
- 2. Coaching through questions to build a culture of self learners
- 4. The result when both parties get what they want
- 7. the part of the brain where rash decisions are made
- 8. Position based approach primarily used in a crisis situation
- 12. The listener uses new words to reflect the message back to the speaker
- 13. the types of questions utilized in communication
- 17. To build trust and understanding
- 19. Contradictory thoughts/feelings
- 20. Communicating that you followed what the person said (Big picture)
- 22. the part of the brain Where rational thoughts and long term goal planning occurs