Communications Chapter 12

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Across
  1. 3. principle which states that organizations promote incompetent workers to managerial positions where they'll be able to do the least damage
  2. 7. (______ communication) consists of messages that are sanctioned by the organization itself and are organizationally focused
  3. 8. rules that are specific to a given cultural group
  4. 9. (__________ harassment) a form of workplace sexual harassment in which employment opportunities are made dependent on the granting of sexual favors
  5. 10. an organized group of people who work together to achieve compatible goals
  6. 13. (_______ environment) a form of sexual harassment that includes all sexual behaviors that make a worker uncomfortable
  7. 14. (______ harassment) unsolicited and unwanted sexual messages
  8. 15. (________ communication) messages sent from the higher levels to the lower levels of an organizational hierarchy
  9. 16. (communication ________) the pathways of messages; the organizational structure through which messages are sent and received
  10. 17. abusive acts repeatedly committed by one person (or a group) against another
  11. 19. principle which states that in a hierarchy every employee tends to rise to his or her level of incompetence
Down
  1. 1. (________ communication) organizational messages that may concern just about any topic germane to workers and the organization; also known as grapevine messages
  2. 2. (______ communication) messages sent from the lower levels of a hierarchy to the upper levels
  3. 4. (information _________) the situation that exists when a worker is given little or no information
  4. 5. (value __________) your own agreement with the values of the organization
  5. 6. the process by which an experienced individual helps to train a less experienced person
  6. 10. (information ________) a condition in which the amount of information is too great to be dealt with effectively or the number or complexity of messages is so great that an individual or organization is not able to deal with them
  7. 11. the informal lines through which messages in an organization may travel
  8. 12. a broad process of enlisting the aid of other people to help you solve a problem or offer insights that bear on your problem
  9. 18. (_______ communication) messages between equals in an organization