Across
- 4. The clients of a company or business
- 6. to determine what problems exist and how to correct them
- 7. A customer who is never satisfied and feels that there is always something wrong
- 8. When a manager trains employees on how to handle a given situation
- 9. A customer who readily complains often loudly and at length
- 10. A customer who will generally not complain
- 11. A person who has control or direction of a company or business
Down
- 1. A customer who expects the best and is willing to pay for it
- 2. A customer that wants something they are not entitled to
- 3. A company's ability to supply a customer's wants and needs
- 4. A communication from a customers that points out possible flaws after a purchase has been made
- 5. A person in a company or business the most often interacts with the customers before and after a transaction