Across
- 3. We should pass this on in a timely manner to whomever it needs to get to.
- 7. To show patients and their families we are listening we should ________ the patient and make eye contact.
- 9. A form of listening where you give the speaker your undivided attention.
- 11. This type of communication involves interpreting facial expressions, body language, and other physical cues.
Down
- 1. We should avoid doing this when a patient or their family member is speaking.
- 2. ________ Language: A form of non-verbal communication involving facial expressions, gestures, and posture.
- 4. We need to be mindful of this when speaking with patients and their family members as it can convey attitude and emotions.
- 5. _________ Communication: This form of communication involves sending and receiving information through spoken words.
- 6. The act of understanding, interpreting, and evaluating spoken words.
- 8. We should use this to respond to the speaker's emotions with understanding and sensitivity.
- 10. We should always make a point to do this with everyone who enters one of our facilities or when we pass them in the hallways.