Across
- 4. ______alerts go to the Assist Line.
- 6. In this voicemail they may include a_________that the member must quote when they call back to complete the transaction.
- 8. Members can save up to 20% in insurance with this great GEM offer?
- 9. We want to make Navy Federal the_____financial institution for members who deposit checks at other financial institutions.
- 11. If this department is unable to reach a member while attempting to verify a request for a wire, Western Union, or cashier's check, they may leave a voicemail.
Down
- 1. ________alerts go to CCO collections.
- 2. After removing a level 5 alert _____________ MSRs must review CATS to verify a VCC has been reactivated properly in the CATs system.
- 3. We are wanting to_____awareness and encourage use of the scan and mobile deposit service.
- 5. Through our Scan and Mobile Deposit Incentive, select member will receive a $5 or $10 _____that can be deposited only via a scanner or mobile device.
- 7. If a member is at an ATM and wants to have an alert removed in order to make a deposit, contact the____department to have it removed.
- 10. Members still must pass all________procedures associated with the transaction prior to completing the request for a bank wire, Western Union, or cashier's check.