Across
- 2. performance expectations that include entry-level skills, tasks, and roles performed by the designated health care worker
- 7. barrier protection for workers handling biohazardous, infectious substances
- 8. the skill, competence, or character expected of an individual in a trained profession
- 9. by learning more about one’s job and other aspects of the organization and employees who help run it
Down
- 1. shifting focus from oneself to others; showing a commitment to one’s job duties
- 2. education programs often required/recommended by certifying or licensing agencies to update health care workers or help them maintain competency in practice
- 3. standards set for health care professionals such as phlebotomists regarding standard behaviors and performance – do no harm to anyone intentionally, perform according to sound technical ability and good judgment, and respect patients’ rights
- 4. set of standards for proper appearance in the work place that includes guidelines for identification, hygiene, hair, nails, etc.
- 5. by respecting organizational policies and procedures; by maintaining clean work spaces; by reporting damaged equipment or supplies; by engaging one’s employer by respectfully disagreeing
- 6. for others as expressed in persona appearance; for confidentiality of patients’ and coworkers’ personal information; for courteous behavior, tolerance of differences, and effective communication