Across
- 2. warm and accepting relationship
- 5. tone
- 8. understanding client's emotions through words
- 9. a person's manner of presenting himself
- 12. Basic Attending Skills
- 13. nonverbal message
- 14. reflection of feelings and emotions
Down
- 1. accepting constructive criticisms
- 3. verbal and nonverbal means of encouraging clients
- 4. use of own words to repeat what client has shared
- 6. culturally well versed
- 7. bringing all the parts of discussion together
- 10. ethical practice and values
- 11. proximity or distance
- 15. strengths and limitations