Across
- 4. Describes something that is broken or not intact.
- 6. Failure to take proper care in a situation.
- 8. What someone hopes will happen, often leading to disappointment.
- 12. A formal expression of regret.
- 16. Money returned for a faulty product or service.
- 17. Taking a concern to a higher authority.
- 19. A mistake or error causing dissatisfaction.
- 20. Levels of quality expected by customers.
- 21. Emotion felt when a problem persists unresolved.
- 24. Feeling unhappy with unmet expectations.
- 26. A written assurance about product quality.
- 27. A disagreement, often requiring mediation.
- 28. Assistance provided by a business, often evaluated for its quality.
- 29. Assistance provided to help resolve an issue.
- 31. A system entry used to track customer issues.
- 33. Something provided to make up for a loss or issue.
- 34. A measure of how good or bad something is.
- 35. A promise to fix or replace defective items.
- 36. Input provided to improve services or products.
Down
- 1. A fee applied, sometimes incorrectly.
- 2. Not meeting agreed standards or norms.
- 3. A line or sequence, often leading to impatience.
- 5. An evaluation or opinion shared publicly.
- 7. A person receiving goods or services.
- 9. Not working properly or as intended.
- 10. Failure to convey information clearly.
- 11. An action taken to report a problem to customer service.
- 13. An item purchased that can sometimes fail expectations.
- 14. A solution to a problem or dispute.
- 15. A report of dissatisfaction.
- 16. A new item given for something defective.
- 18. An action that is not correct or accurate.
- 22. What happens when something arrives later than expected.
- 23. A document filled out to express dissatisfaction.
- 25. A written correspondence sent to address dissatisfaction.
- 30. Guidelines set by a company for handling issues.
- 32. A reply to an issue or concern.