Across
- 2. A piece of paper that you are given which shows that you have paid for something
- 5. Unhappy because someone or something was not as good as you hoped or expected
- 6. To tell someone formally that something is wrong
Down
- 1. When you get something that is newer or better than the one you had before
- 3. In a way that is considered right
- 4. An amount of money that is given back to you, esp. because you are not happy with a product or service that you have bought