Complaints

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Across
  1. 3. Independent regulator
  2. 5. None engaging customer
  3. 7. service GSOS
  4. 8. Closed in 24 hours
  5. 10. How to raise a complaint
  6. 11. what is a complaint?
  7. 12. Complaints handling process
Down
  1. 1. Essential management of a complaint
  2. 2. Why raise complaint?
  3. 4. Independent disputes help
  4. 6. Customer service failings
  5. 9. Unable to agree