complaints crossword

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Across
  1. 5. what we need to do straight away when a customer complains
  2. 6. the complaint would be logged as this if we have done something to cause the complaint
  3. 7. we need to do this to transfer the complaint to triage
  4. 8. use this when dealing with complaints
  5. 9. the team the complaint goes to if we escalate the complaint
  6. 10. if we are escalating the complaint to someone in CCS what do we need to do?
  7. 13. one of these is on your team
  8. 16. what has caused the customer to complain?
  9. 17. complaint should be logged as this if we havent done anything wrong
Down
  1. 1. if the customer is happy with the response what do we do with the complaint?
  2. 2. summary of..
  3. 3. if a customer is not happy this is a ..
  4. 4. an explanation of what caused the customer to complain
  5. 11. expression of
  6. 12. area of
  7. 14. customer needs to do this with our response so we can close down the complaint
  8. 15. name of our complaints system