Complaints Handling for Specialists

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Across
  1. 1. The acronym for Quality Assurance
  2. 2. The acronym for Treating Customers Fairly
  3. 3. The acronym for Business Unit
  4. 5. The underlying cause of a problem which, if adequately addressed will prevent a recurrence of that problem
  5. 8. The acronym for Gesture of Good Will
  6. 9. The acronym for Barclays Africa Group Limited
  7. 10. How many TCF outcomes are there
Down
  1. 1. Is this statement a Complaint or a Query - The customer makes a general observation
  2. 2. One of the channels of receipt of complaints
  3. 4. The acronym for Root Cause Analysis
  4. 6. Is this statement a Complaint or a Query - The customer is misinformed
  5. 7. The acronym for Service Level Agreement