Across
- 1. ECOA Credit Card Disclosure: Alimony, child support, or separate maintenance income need not be revealed if you do not wish it considered as a ____ for repayment.
- 6. Always ____ the way the customer was authenticated (VP/ASAP).
- 7. Always confirm ____ address before enrolling Customer in VP.
- 9. Always follow the ____ Strike Rule with manual authentication and passwords.
Down
- 1. Must be read verbatim.
- 2. Do no indicate to Customer that an answer given is correct or incorrect: If you choose to respond to the customer's answer, it is acceptable to respond with ____ as it does not imply that the answer was correct or incorrect.
- 3. If the Caller's VoicePrint shows ____ escalation, DO NOT share this info with the Caller and follow the steps in outlined in Voice Print Flow Core.
- 4. Meaning cannot be changed but there is no requirement to read the script verbatim
- 5. Place a _____ message if the Customer fails to authenticate within the three strike rule.
- 8. Small Dollar Debit Card Transactions less than $20 or _____ trial deposits are no longer accepted for Category B Authenticaiton, do not disclose to Customers.