Compliance

2. The first step before offering screen sharing is to confirm whether the customer is a ______
4. What is the article that explains Apple's Global Privacy Policy?
6. You must explain to the customer that you can see the customer's screen but you can't ______ it
7. If offering screen sharing via Bomgar, ask the customer to read the _____ at ara.apple.com or in the invitation email
11. What is the article that explains how to handle screen-sharing interactions?
12. If you feel that it's in the customer's best ______, offer to share screens
13. Before initiating the screen sharing session, explain to the customer that the session will be recorded for ______ purposes
15. If the device has macOS 10.10 or later or iOS 10 or later, can connect to WiFi, and the device has an Apple ID signed into iCloud or registered with iMessage, screen sharing using ______

1. If the device doesn't meet the requirements for SafeView, offer screen sharing using _____
3. Always offer to share screens when guiding a customer through steps on the device the customer needs help with. The question or issue can relate to iOS or macOD, an app, or an ______ feature that doesn't require a customer to perform identity verification or doesn't require a resolution using the iCloud Support App tool
5. What is the article that explains how to verify the identity of an Apple ID account holder?
6. What is the article that lists when we are required to offer screen sharing to a customer?
8. When verifying someone's identity, we must first ask if the caller is the ______
9. The customer should provide all ______ information
10. If offering screen sharing via SafeView, ask for the customer's Apple ID that is signed into iCloud or the phone number registered with iMessage on the _____
14. Also explain that the session can be ______ at any time if the customer needs to remove content that is confidential or inappropriate for a work environment