Across
- 3. person who can charge on acct but is not liable for charges
- 4. Automated system in which caller can verify themselves
- 5. Abbreviation for social security number, which is a required verificaiton element for all consumer accounts.
- 8. Matrix that can be consulted once verificaiton is complete, it will help you aviod a GLBA2 defect.
- 11. Checkbox that allows a csr to speak with someone who is not listed on the acct to take payments, and report deceased cardholder.
- 12. Secondary verificaiton element, sometimes required for information updates on PLCC accounts, abbreviated as DOB.
- 13. Abbreviation for mothers maiden name, which is required verificaiton for all Dual Card accounts.
Down
- 1. Person who holds account
- 2. Used as primary verificaiton element when FACT Act flag is present on account.
- 6. Main system in which we verify and servce customers. Follow the promts and you won't get a defect for not verifying the cardholder.
- 7. Postal code of US address, many cardholders leave this out when providing their mailing address.
- 9. Required 3 digit code to change information for all Dual Card accounts.
- 10. Don't do this unless you have permission from EHD.