Across
- 2. Information offered through non-verbal body messages.
- 5. less than half a metre away or touching
- 6. They express emotions that they try to hide and occur in situations in which the sender's state of mind does not correspond to the situation.
- 8. Kinesics, proxemics and paralanguage belong to this type of communication.
- 9. Ability that allows us to express feelings, opinions and thoughts appropriately.
- 10. A document by which a body or company attests or records that a specific event or fact has occurred or taken place.
Down
- 1. A document by which a body or company attests or records that a specific event or fact has occurred or taken place.
- 3. Set of non-verbal elements of the voice, that is, it is the way in which words are expressed
- 4. Type of call initiated by the customer, and directed to the customer service center.
- 7. Half a meter or a meter away.
