ConcertoCare Onboarding Puzzle

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Across
  1. 10. Platform used for HR & Payroll services
  2. 13. APP: _____ Practice Provider
  3. 14. CHA: _____ Health Assessment
  4. 16. UTR: _____ to Reach
  5. 17. FLT: _____ Leadership Team
  6. 18. Risk _____: Assigning a health risk status to a patient and then using their risk status to direct and improve care.
  7. 20. Abbreviated VBC
  8. 21. Phone system used by staff to complete outgoing calls, receive inbound calls, and transfer internally and externally.
  9. 22. Our EMR (electronic medical records) system and the primary source of truth for data.
  10. 25. Abbreviated SW
  11. 29. SDOH: Social _____ of Health
  12. 30. ___3D (P3D): Program used for claims information and addressing alerts and is used as part of the daily workflow
  13. 31. A local market ConcertoCare office
  14. 32. DME: _____ Medical Equipment
  15. 33. Federally aided, state-operated entitlement program
  16. 34. Scheduling tool for roles that go into patient homes which helps optimize routes.
  17. 37. A social engineering attack that uses fake mobile text messages to trick people into downloading malware, sharing sensitive information, or sending money to cybercriminals.
  18. 38. National Insurance Program in the US
  19. 39. HCC: Hierarchical Condition _____
Down
  1. 1. Term for the members Blue Cross has selected to be at risk as part of our contract definitions.
  2. 2. Concerto’s Learning Management System
  3. 3. Clinical _____ Assignment: Determined by integration of risk category with real-time clinical assessments, Directs intensity of routine clinical care delivery, and May change when patient health status evolves.
  4. 4. _____ Direct: Our Dictation Software
  5. 5. SNF: _____ Nursing Facility
  6. 6. Employee Recognition Platform
  7. 7. App provided free of charge by ConcertoCare that provides content to help with improving your mental health.
  8. 8. A customer relationship management (CRM) platform that we use to track all patient outreach attempts.
  9. 9. RN Coordination of health care services for individuals enrolled in Fee-For-Value payer contracts.
  10. 11. _____ Health: Cross Market Team providing Behavioral Health, Case Management, Medical Expense, Pharmacy, and Clinical Quality Support.
  11. 12. Primary service for APPs who are on-call after hours.
  12. 15. Abbreviated CN
  13. 19. High Risk _____: A critical touchpoint for our multidisciplinary care team to discuss high risk and rising risk patients with complex care needs.
  14. 23. CHW, _____ Health Worker
  15. 24. A website used to search for various resources including treatment locators and helplines.
  16. 26. Platform used for Travel and Expense Management
  17. 27. ConcertoCare’s Intranet Platform
  18. 28. Typically describes everyone on the ConcertoCare market team ranging from Care Navigators to Pharmacists to Social Workers and more.
  19. 35. HIE: Health Information _____
  20. 36. Care _____: Our proprietary clinical condition management and care delivery strategies.
  21. 40. Our Patient _____ Agreement is intended to set the tone of mutual expectations and acceptable behaviors during all visits.