Concessions

2. Covers up to $100 to buy such things as a mini fridge when customer's Refrigerator is down
3. Allows the customer to exchange their product for a more expensive model, while it is still under warranty
8. This will help cover costs when Mower or Snow Thrower is down for extended period
9. Customer can use these like cash at Sears and Kmart
10. Offer for Sears to repair the customer's product

1. Allows you to increase the coverage time for a customer's Protection Agreement
2. Allows you to refund a customer up to $65 for a product repair
3. Allows the customer to exchange a product for the same product, while it is still under warranty
4. If customer wants to replace their product, this will give them 10% off at Sears, up to $100
5. Requires the store to respond to a customer issue or complaint. Different levels can be sent.
6. Written communication to the customer, that Sears tells the customer they are "sorry" for a particular issue or inconvenience
7. This will help cover costs when Washer or Dryer is down for extended period
11. Provides customer $5 off next purchase