Conduct Crossword

2. You need to check me when you set a payment plan and inform customer
5. You need to make sure this is completed when you raise a complaint
7. You have to update me whenever you speak to a customer who has an open complaint
8. I am a vulnerability trigger
9. What conduct area does the right for the customer process refer to
12. If you get this screensplash you need to confirm the postcode
13. You need to confirm me on every tariff call
15. You need to give this to the customer if they say they don't want a smart meter
17. You should offer me to every customer who is unhappy
19. I am a verification check you need to make as part of DPA
20. How often do we need to tell customers we review DD's

1. I am a piece of information you have to give when you change a tariff
3. You cannot give me to a customer when discussing a tariff
4. You need to gain me when you close a complaint
5. I am a third party support charity which should be offered to any customer struggling to pay
6. A system trigger which will indicate financial hardship
10. The colour of the PSR box in NEP if an update is needed
11. The age you need to ask a customer their children will turn to be added to PSR
14. In NEP you use this to book a
16. You use this to update smart refusal
18. You need to mark me on any NEP call where a customer is unhappy