Conflict Management

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Across
  1. 2. Type of conflict caused by misinformation.
  2. 6. ___ Conflict: moves toward distructive outcomes.
  3. 11. stable set of perseptions about oneself.
  4. 13. ___Theory: models the outcomes of conflict based on choices made through rational process.
  5. 14. demands, proposed solutions, or other fixed outcome statements.
  6. 16. what gave rise to the conflict
  7. 18. The ___ Approach: aka mutual gains perspective or interest-based bargaining.
  8. 21. Gibb describes this as the people in the conversation that are "know-it-alls."
  9. 22. ___ Conflict: A purley internal struggle about one's goals.
  10. 24. An interaction theory that holds individuals create meaning and interpret reality through personal schemas.
  11. 26. needs.
  12. 30. explanations for observed behaviors.
  13. 31. Words, gestures, pictures that mean something.
  14. 33. behaviors based on biological development.
  15. 34. creating a new self-image.
  16. 35. each sees the problem as the shared challenge.
  17. 36. ___'s Six Views.
  18. 37. submission
  19. 38. behaviors based on social development.
  20. 39. removing oneself from controversy
  21. 41. Providing reasons to support an assertion/claim.
  22. 43. ___ Agression: attack on others and thier views (name calling, yelling)
Down
  1. 1. each sees the other as a problem
  2. 3. ___ Goals: One's sense of self-worth, pride, self-respect, or power.
  3. 4. Goal The desired means of how an event should happen or proceed in negotiation.
  4. 5. ___ Bias: motivations that make one look more flattering and does not have to take personal responsibility.
  5. 7. Conflict that occurs when one person perceives another is blocking an important goal.
  6. 8. change and consideration of opposing views.
  7. 9. ____ meaning: literal definition.
  8. 10. ___ Conflicts: deep-seated beliefs about right and wrong.
  9. 12. How many primary goals are there during a conflict?
  10. 15. acting to destroy anothers' self-image.
  11. 17. ___ Theory: idea that people make life choices based on cost-benefit analysis that meets personal goal.
  12. 19. acting to fix a bad reputation.
  13. 20. the event that precipitates the conflict episode.
  14. 23. ___ Agression: begrudging compliance with a plan to even the score.
  15. 25. Point When one choice sets the tone for future interaction and change in a relationship.
  16. 27. ___ Management: any communication intended to move two people's views closer together.
  17. 28. ___ Theory: highlights complex nature of life.
  18. 29. ____ meaning: individualized reaction to a word based on one's personal experience.
  19. 32. ___ Conflicts: external framework surrounding a conflict.
  20. 40. ___ Conflicts: experience/expression of feelings.
  21. 42. what the converstaion is about.