Across
- 2. The process of resolving a disagreement or dispute between two or more parties.
- 3. Recognizing and appreciating the value of each other's opinions, beliefs, and boundaries.
- 4. Sympathetic pity and concern for the sufferings or misfortunes of others.
- 6. Participating and involving oneself fully in activities or interactions.
- 9. Discussing and bargaining to reach a mutually satisfactory outcome.
- 10. Willingness to consider new ideas and perspectives.
- 12. The ability to understand and share the feelings of another person.
- 15. Recapping the main points of the conversation to ensure alignment and clarity.
- 16. Firm belief in the reliability, truth, ability, or strength of someone or something.
- 19. attention Shifting focus away from triggers or escalating factors towards more positive or calming aspects.
- 21. Operating in a way that is easy for others to see what actions are performed.
- 22. A feeling of admiration towards someone or something elicited by their abilities, qualities, or achievements.
- 23. on and discussing the events that led to escalation to prevent future occurrences.
- 25. Involving a neutral third party to help facilitate communication and resolution between conflicting parties.
- 26. Finding solutions to difficult or complex issues.
- 28. Establishing limits or guidelines to maintain safety and respect in interactions.
- 29. The process of enabling individuals or groups to have control over their own lives or circumstances.
- 30. The capacity to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious.
- 31. Gestures, facial expressions, and body language that convey additional meaning in communication.
- 32. Fully concentrating, understanding, responding to, and remembering what is being said.
- 36. Establishing guidelines or limits to define acceptable behavior and interactions.
- 37. The ability to recognize, understand, and manage one's own emotions, as well as to perceive, interpret, and respond to the emotions of others.
- 38. Managing one's own emotions and reactions effectively.
- 39. Communicating in a way that shows understanding, care, and concern for others' emotions.
Down
- 1. Working together with others to achieve a common goal.
- 5. Encouraging the speaker to provide more detailed responses that lead to deeper conversations.
- 7. Allowing the speaker to express themselves fully without cutting them off.
- 8. Communicating confidently and standing up for one's own needs and boundaries.
- 11. Demonstrating attentiveness and respect by looking directly at the speaker while they are talking.
- 13. Recognizing and affirming the feelings or emotions of others.
- 14. Restating what has been said in one's own words to ensure understanding.
- 17. Serious thought or consideration.
- 18. Guidelines, rules, or limits that a person creates to identify reasonable, safe, and permissible ways for other people to behave towards them.
- 20. Asking questions or seeking additional information to fully understand the speaker's message.
- 24. The act of seeing a situation from another person's point of view.
- 27. protocols Procedures or measures in place to ensure physical or emotional safety in challenging situations.
- 33. Reaching a mutual agreement by making concessions or finding middle ground.
- 34. Maintaining a composed and tranquil demeanor in challenging situations.
- 35. The act of conveying information or exchanging ideas through verbal, written, or non-verbal methods.