Across
- 4. the level people need each other to attain goals
- 6. event that precipitates the conflict
- 7. behavior determined by biology
- 8. attacks others and their positions
- 11. vague notion of what would be a desirable outcome
- 12. how we weave together knowledge and feelings
- 14. not facts but rather tentative explanations for observed behaviors
- 16. assume that the behavior is caused by a situation
- 17. how one responds can change the entire direction communication
- 19. one's sense of self-worth
- 21. rational weighing of facts and evidence using the rules of logic
- 22. positions
- 23. what the conversation was about
- 26. posits that attitudes are developed by observing others
- 28. desired condition
- 29. struggle among a small number of people
- 31. underlying needs
- 32. tangible resources or any measurable factor
- 34. dictionary definition of a word
- 35. judges the same behavior differently in self than in others
- 36. concept relatively stable set of perceptions about oneself
- 38. behavior that is learning
Down
- 1. mathematical way to calculate projected gains
- 2. who the parties are to each other
- 3. the concept that the goals of all parties in a conflict will be met
- 5. demands or fixed outcome statements
- 9. how things should be done
- 10. goals are more or less positive
- 12. humans attach meaning
- 13. cooperative and competitive tactics
- 15. purely internal struggle about one's goals
- 16. any communication intended to move two people’s views
- 18. present the description from the perspective of the speaker
- 20. as if communication were like a machine
- 24. internal struggle between the id and superego
- 25. defending one’s positions
- 27. personal definition of a word
- 30. focuses that drive conflicts
- 33. overarching set of beliefs about how the world works
- 37. finite amount of something