conflict resolution

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Across
  1. 1. the opposite of sad
  2. 5. a person who is receptive and kind to others
  3. 8. this does matter as with Floyd Green
  4. 10. anxiety set in
  5. 11. scared to act
  6. 12. let down by someone you trust
  7. 15. we all have this
  8. 17. a means to communicate and solve problems
  9. 19. we often let our feelings get in the way
  10. 20. the expression of being let down or honored
Down
  1. 2. we get this way when people let us down
  2. 3. persons get into this when there is misunderstanding
  3. 4. envious of others
  4. 6. having nothing to occupy the mind
  5. 7. not wanting to be at a place or with someone
  6. 9. the opposite of happy
  7. 13. we will react in this way when the outcome response is favorable
  8. 14. we will react in this way when the outcome is not favorable
  9. 16. there are many levels to conflict
  10. 18. a reaction to an action that causes an emotion