Across
- 2. Listening Paying full attention to the speaker and showing understanding
- 4. A disagreement or argument between people
- 7. An agreement where each side gives up something to solve a conflict.
Down
- 1. Finding a solution to problem or disagreement
- 3. Strong feelings like anger, frustration, sadness or joy
- 5. Down Strategies Techniques used to manage emotions during stressful situations, like deep breathing or walking away
- 6. A process to find solutions to difficult issues