Across
- 5. occurs when consumer buys a product (CBP step)
- 7. UX means ______________ experience
- 9. consumer realizes there is a need (CBP step)
- 12. throwing out product, or cancel service (CBP step)
- 14. 1 of 3 factors that influences purchase decisions
- 15. customers value when products are easily available
Down
- 1. spend more on eating out, convenience, & travel
- 2. brand _____, when features are connected w brand
- 3. consumer _____is the way people engage with a brand
- 4. dependability ,durability,& ethics are examples
- 6. baby ______ often use email & search engines
- 8. 1 of 3 factors that influences purchase decisions
- 10. CBP step that happens immediately after purchase
- 11. consumer speaks highly of product, shares testimony
- 13. point of sale
- 16. CX means ____________ experience