Across
- 4. direct service
- 8. written and legal assurance given to a buyer
- 9. a general assurance
- 10. a consumers desire for a service's benefit
Down
- 1. a consumers ______________ t use information
- 2. to seek answers and solve problems
- 3. the protection of the interest of consumers
- 5. person who uses goods and services
- 6. indirect service
- 7. a consumers right to be protected against fraud