Contact Center

2. If a patient who is not established with Bassett and just wants to check availability, go to the Availability ________ tab.
4. Use the After Hours _____ for calls coming in after the office closes.
6. ZingTree must be used from start to ______.
9. At the end of the call, you should always offer the after-call ______.
10. Always clear computer _____ at the beginning of your shift.
11. A _____ is an appointment where the patient comes in to the office but the provider is on video.
12. To find a map of the area, go to the Job Aids/Tip ______ Tab.
13. EPIC CRM must be used for all _____ calls.

1. After scheduling the _______ and address have to be verified.
3. To check past changes to ZingTree, click on the _____ History tab.
5. You should always ______ your computer at the end of your shift.
7. To find instructions regarding a patient who has passed, go to the _____ Patient tab.
8. Lab orders not in the system need to be _______ to the lab.
12. Practice ______ Information is where you go to find the backline number to the office.