Contact Center Crossword Puzzle

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Across
  1. 1. Pt does not want a IC appt so you can schedule them this instead.
  2. 5. TB Test, Immunizations and lab results can be done with this person
  3. 7. You call this person after you send a triage.
  4. 8. Asthma and Diabetes fall under this category.
  5. 9. Physicals should be with this person.
  6. 10. our scheduling system we use.
Down
  1. 1. Test pt needs to do this after finding out she is pregnant.
  2. 2. FD schedules these appointments with a van.
  3. 3. person who assists with insurance questions.
  4. 4. Something that the pcp gives to you if we do not have that specific specialty and pt needs to be seen outside of HP.
  5. 6. Send a task to this inbox if patient has a med concern.