Contact Center

3. New license kiosk name
6. User Acceptance Testing
7. Edvard is a fan of this tool that allows for a note-taking area (acronym)
10. Collaboration of services that is “open” on behalf of a customer and “closed” when resolved on New System
12. New address will make Excise and Assessors smile
13. Replacing ALARS with this and innovations
14. New equipment, process and system is all this for our Users
16. Customers will have option to create this with a user’s name and password - to view their record, and even update their address
19. View Customer Record – information easier to access with this degree view - Everyone will be happy
20. Your colleagues identified process DETAILS @ these 2014 meetings
21. Method or technology expected to surpass present day techniques
25. Say so long to hopping these – there are way too many to count!
27. Contact Center is this!
30. Able to capture this customer number on the New System

1. New field on the New System
2. Contact Center will be achieving maximum productivity with minimum interruption, woohoo!
4. You put this person first all the time!
5. Miss Bev loves this payment feature in the New System
8. Acronym for the Modernization Program
9. Picture displayed on a computer screen in order to help the user navigate a the system
11. Letting the customer perform transaction on their own
15. In New System, there will be only one of this; that will help find a customer easier and faster
17. There is no “I” in Contact Center
18. Official keeper of RMV records
22. Place where work will go in the new system to wait
23. Not in-line
24. Your colleagues identified process REQUIREMENTS @ these 2013 meetings
26. We are here and at your…
28. Operating system; you may also open these on a nice day
29. Hand held devise to navigate through the New System