Contact Centre Crossword Puzzle

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Across
  1. 3. A type of fee a firm may have to pay
  2. 4. This system is used for applications
  3. 6. This is used for registering for OI
  4. 8. The I in ICE
  5. 9. Guidance on insurance mediation activities is found in
  6. 11. The C in ICE
  7. 12. This is used to calculate fees
  8. 15. A type of activity a bank would have
Down
  1. 1. Two types of permissions Full and
  2. 2. The E in ICE
  3. 5. where can you find COND?
  4. 7. A way of submitting regulatory returns
  5. 10. FCA Approved persons is found in
  6. 13. MCD came into force in
  7. 14. This was applied to the UK from November 2007?