Contact Centre Vocabulary

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Across
  1. 1. Importance or Worth
  2. 4. Advertise
  3. 5. To confirm or ask
  4. 6. To resolve
  5. 9. To believe in
  6. 12. To protest
  7. 13. Targets
  8. 14. Being protected
  9. 15. To build trust
  10. 16. Perks
Down
  1. 2. To hear
  2. 3. Tension
  3. 4. To influence
  4. 7. An agent
  5. 8. KPI measuring call time
  6. 10. Due regard
  7. 11. To encourage