CoNtRaCt TeRmInAtEd

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Across
  1. 2. due to other insurance; cancel reason code.
  2. 5. change authority of Auth Reps once notification of death is received.
  3. 6. needs to be read when canceling contract over the phone.
  4. 9. cancellation per member's request.
  5. 12. Need to be checked before RETRO cancellation
  6. 13. Other insurance is FL Blue group contract; cancel reason code.
  7. 16. No written request sent; made over the phone.
  8. 19. this type of request must follow the verbal cancellation guidelines.
  9. 21. needs to be removed upon member's passing.
Down
  1. 1. Other insurance is FL Blue Supp contract(MIPPA plan); cancel reason code
  2. 3. send request to this location when person is a list bill or group retirement member.
  3. 4. Cannot be updated with LOA; used to determine if refund can be issued in surviving spouse's name.
  4. 7. Certificate; Required of date of death is more than 12 months or refunded needed.
  5. 8. Cancel contract for non-payment; plan status.
  6. 10. Other insurance is FL Blue Med Adv contract(BlueMedicare HMO or PPO); cancel reason code.
  7. 11. needed when there is a refund equal to or greater than $500
  8. 14. Letter sent when death certificate not attached.
  9. 15. must notify within 90 days of eligiblity.
  10. 17. needs to be in PDI to issue refund
  11. 18. type of request needed when subscriber is not the caller or is not authenticated.
  12. 20. no longer valid once member is deceased.