Across
- 1. when a patient wants to be removed from any mailing list
- 4. any conversation where you had to message the office
- 6. for the cancellation of confirmed appointment
- 8. When patients request help to connect their hearing aids with phones, TV, laptop
- 12. conversation where the patients complain about a clinic or service offered
- 15. For any conversation that does not have a conversation type already made
- 16. for confirmed appointments that require service on a patients product
- 17. for confirmed hearing test appointments
- 18. conversation where the patient is located outside the US
Down
- 2. any conversation related to questions about insurance
- 3. for confirmed consultation appointments
- 5. any conversation where there is no patient response after the bot, or patient does not provide enough information
- 7. any conversation where we are internally testing the system
- 9. Any conversation related to information on hearing aid models, battery sizes, chargers
- 10. Patients asks for store information like hours, street address, email
- 11. for any conversation where a potential candidate is seeking employment information
- 13. for confirmed rescheduling of previous appointment
- 14. conversations related to the website for purchases and questions about existing orders