Across
- 5. What is it called to provide a statement of understanding and empathy, if needed, to show you are listening
- 7. What is the system we use to assist customers
- 8. This is required on phone orders
- 11. $23.89 is the standard rate for which service?
- 12. The name of this service code LG485
Down
- 1. The number of times a customer in florida can go into seasonal in a 13 month rolling period
- 2. Check and see if the billing and services match
- 3. The cost of directory assistance for first 1000 calls
- 4. We can not provide this to a customer
- 6. What is the package code for Voice services bundled
- 9. What type of phone number would you use code IT002 for?
- 10. What camp code would you use for someone who has cable and adds internet