Across
- 1. Meeting customer and process requirements
- 3. Time when production/equipment is not running
- 6. Something that consumes resources but adds no value
- 7. Product not accepted because it does not meet requirements
- 8. Feedback received when a customer is dissatisfied
Down
- 2. Checking a product to confirm it meets requirements
- 3. Something that does not meet the required quality
- 4. Doing the same job again because it was not right the first time
- 5. Material or product that cannot be used