COVID-19 Call Script

4. During your quarantine, we use a confidential system called _____.
6. ____ statements are used to help create transitions within a conversation that explain what will happen next and/or allow you to move into the next part of the conversation.
7. ___ statements go a long way to building rapport and helping the contact feel more comfortable.
9. If you refuse to quarantine: The Department of Health is required to send you and ____.
11. Because you (or minor) came in close contact with an individual with COVID-19 you will need to PREVIOUS QUESTION for ___.
13. Do you have any ___ about quarantine?
14. Some demographic questions in the script are ___
15. The script must be read __

1. Because you (or minor) came in close contact with an individual with COVID-19 you will need to ___ for NEXT QUESTIONS ANSWER.
2. Quarantine instructions are different for ___ workers.
3. Just remember, messages will come from ___ and not from PA Department of Health.
5. Can you ___ this is the phone for <insert contact name here>.
8. Be sure to report to the system even if you are not ___.
10. Apply the __ rule when dealing with an irate caller.
12. It should take less than a __ to submit a report.