COVID-19 Call Script

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Across
  1. 4. During your quarantine, we use a confidential system called _____.
  2. 6. ____ statements are used to help create transitions within a conversation that explain what will happen next and/or allow you to move into the next part of the conversation.
  3. 7. ___ statements go a long way to building rapport and helping the contact feel more comfortable.
  4. 9. If you refuse to quarantine: The Department of Health is required to send you and ____.
  5. 11. Because you (or minor) came in close contact with an individual with COVID-19 you will need to ANTOHER QUESTIONS ANSWER for ___.
  6. 13. Do you have any ___ about quarantine?
  7. 14. Some demographic questions in the script are ___
  8. 15. The script must be read __
Down
  1. 1. Because you (or minor) came in close contact with an individual with COVID-19 you will need to ___ for ANOTHER QUESTIONS ANSWER.
  2. 2. Quarantine instructions are different for ___ workers.
  3. 3. Just remember, messages will come from ___ and not from PA Department of Health.
  4. 5. Can you ___ this is the phone for <insert contact name here>.
  5. 8. Be sure to report to the system even if you are not ___.
  6. 10. Apply the __ rule when dealing with an irate caller.
  7. 12. It should take less than a __ to submit a report.