Covid Crossword.

4. If the portal is stating that borrowers need to upload additional documents and the borrower does not have them, we should instruct them to email CLS@sba.gov.
7. something we must provide to every bower if they don not have it
9. Fruit on a tree
10. If the ssn on the account is incorrect/missing, then you cannot discuss loan information with the caller because you cannot verify them.
11. Man's best friend
12. If you need to cancel a one-time payment, please contact your
13. Large marsupial
14. After the borrower uploads the required documents to the portal, how long should it take to regain access?
15. new portal where borrowers can view their loan balance, make payments, and contact customer support in one place. Borrowers can visit lending.sba.gov to login or enroll directly.

1. the email you must give out before transferring to CESC
2. If you need to cancel a one-time payment, please contact your
3. or borrowers experiencing short-term financial challenges
5. Likes to chase mice
6. When you are experiencing a technical issue, you should transfer to another member of your team after receiving approval and the name of the agent you should transfer to from your TL or manager.
8. Has a trunk
16. Flying mammal