CPI Verbal Refresher

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Across
  1. 7. Staff take control of a situation and set limits
  2. 9. Physical Crisis Intervention, Safe, non-harmful control techniques designed to help the youth
  3. 11. Experience, staff response/behavior impacts the youth response/behavior and vice versa
  4. 13. youth loose rationality and they are challenging authority.
  5. 14. ,Personal Space
  6. 16. A verbal or non-verbal threat towards staff
  7. 17. increase or change in behavior
  8. 19. Stance, Non-threatening and non-judgmental stance.
Down
  1. 1. How we say what we say
  2. 2. questions, those questions that are rational such as "Where is the broom?"
  3. 3. Listening active process to let the person know you are listening
  4. 4. setting, utilizing if/then statements
  5. 5. refers to body posture and motion.
  6. 6. Rapport, Re-establish communication and re-build relationships with youth.
  7. 8. questions , are irrational questions where the youth is challenging the staff person's authority.
  8. 10. staff response to reduce anxiety in their youth
  9. 12. Reduction, Decrease in emotional and physical energy and the youth regains rationality.
  10. 15. Behavior youth display physical aggression, self harm, significant destruction of property, elopement
  11. 18. Crisis Prevention Institute