CPI Verbal Refresher

3. Physical Crisis Intervention Safe, non-harmful control techniques designed to help the youth
4. Behavior youth display physical aggression, self harm, significant destruction of property, elopement
8. youth loose rationality and they are challenging authority.
10. increase or change in behavior
12. staff response to reduce anxiety in their youth
13. How we say what we say
14. A verbal or non-verbal threat towards staff
15. setting utilizing if/then statements
16. questions those questions that are rational such as "Where is the broom?"
17. Crisis Prevention Institute

1. Staff take control of a situation and set limits
2. questions are irrational questions where the youth is challenging the staff person's authority.
5. Experience staff response/behavior impacts the youth response/behavior and vice versa
6. Rapport Re-establish communication and re-build relationships with youth.
7. refers to body posture and motion.
9. Reduction Decrease in emotional and physical energy and the youth regains rationality.
11. Listening active process to let the person know you are listening
12. Stance Non-threatening and non-judgmental stance.
13. Personal Space