Crack the Commication Code

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Across
  1. 1. Element of emotional intelligence involving understanding others’ emotions
  2. 4. Personal ______ is one of the four general functions of communication
  3. 6. Communication outside formal organisational guidelines
  4. 7. The transfer of meaning or information from one person or group to another
  5. 8. Feelings that emotional intelligence helps individuals recognise and manage
  6. 11. Communication where feedback is immediate or instant
  7. 12. How communication is understood by others
Down
  1. 2. A flexible organisational structure in which communication flows across different departments
  2. 3. Communication helps with the processing of what
  3. 5. In Media Richness Theory, a characteristic used to describe communication media
  4. 9. The process of building connections with different people
  5. 10. Bureaucratic structure in which communication passes up and down between organisational levels