Across
- 2. Overdue, unpaid money.
- 4. Grant scheme to support financial hardship
- 8. Who do you call if a customer is disconnected and is behind in other bill, who cannot make the required payments for re-en?
- 10. What makes up our guidelines for a payment arrangement?
- 13. Abbreviation for payment arrangement
- 14. What should you be asking for before you ask if cust can pay 50% or 25%?
Down
- 1. Customer requests p2p outside of guidelines, behind in basic needs.In your task you have given the nsrd, the amount, the payment amounts and frequency, the basic needs and their contact number. What vital detail are you missing?
- 3. What can you assess the customer for if the arrangment falls outside guidelines?
- 5. Customer is requesting an ______ reconnection as they have advised of Life Support at the property.
- 6. Mary’s father has 5 daughters – Nana, Nene, Nini, Nono. What is the fifth daughters name?
- 7. A way for centrelink concession card holders to make regular payments into their Synergy account?
- 9. What is the customer risking in addition to late fees if a p2p is not met?
- 11. What do you call a P2P that should not have been set up as it goes against normal processes?
- 12. What starts with the letter “t”, is filled with “t” and ends in “t”?