CRISIS MANAGEMENT AND COMMUNICATION

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Across
  1. 2. acute emotional upset; it is manifested in an inability to cope emotionally, cognitively, or behaviorally and to solve problems as usual
  2. 3. financial implications, including revenue loss, increased operational costs (e.g., legal fees, repairs), and decreased market share. For instance, product recalls can lead to significant financial losses through lost sales and expenses associated with recall logistics and customer refunds.
  3. 4. pose direct threats to public safety, such as product recalls due to safety hazards, natural disasters affecting communities, or incidents involving public health risks.
  4. 5. severely damage an organization's reputation, affecting trust and loyalty among customers, investors, employees, and the broader community.
  5. 6. specialized branch of public relations designed to protect and defend an individual, company, or organization facing a public challenge to its reputation.
Down
  1. 1. the process of preparing for, responding to, and recovering from events that threaten to harm an organization,