Criterion D

1. the set of qualities and beliefs that make one person or group different from others : individuality
3. the strong effect or influence that something has on a situation or person
10. a detailed description of the design and materials used to make something
13. a thing that is caused or produced by something else; a consequence or outcome
14. a particular attitude towards or way of regarding something; a point of view
15. the ideas, customs, and social behavior of a particular people or society
16. capacity to have an effect on the character, development, or behavior of someone or something, or the effect itself.
17. the making of a judgement about the amount, number, or value of something; assessment
19. a person who receives services
20. a person who uses or operates something

2. the action of improving or being improved
4. a group of people living in the same place or having a particular characteristic in common
5. an item or service offered for sale or use
6. a list of the books referred to in a scholarly work
7. he imparting or exchanging of information by speaking, writing, or using some other medium
8. the accomplishment of an aim or purpose
9. understanding, respecting and valuing different cultures
11. the assembled spectators or listeners at a public event such as a play, film, concert, or meeting
12. to query (someone) in order to collect data for the analysis of some aspect of a group or area
18. the act or practice of giving tests to measure someone's knowledge or ability