CRM

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Across
  1. 2. : A measure of how well customer needs are met.
  2. 8. : The act of keeping customers loyal over time.
  3. 11. : Information collected about customers for analysis.
  4. 12. : Software used to manage customer relationships and interactions.
  5. 13. : A deep understanding of customer behavior and preferences.
  6. 14. : The perceived benefit a customer gets from a product or service.
  7. 16. : A detailed representation of a customer's interaction process.
  8. 18. : Exceeding customer expectations to create positive experiences.
  9. 20. : Dividing customers into groups based on similar characteristics.
Down
  1. 1. : Customer interaction and involvement with a brand.
  2. 3. : The act of gaining new customers.
  3. 4. : Any interaction a customer has with a brand.
  4. 5. : Tailoring services or communication to individual preferences.
  5. 6. : Tracking and analyzing customer interactions.
  6. 7. : Customer responses to a product or service.
  7. 9. : The use of data to uncover patterns and insights in CRM.
  8. 10. : Groups of customers interacting with a brand and each other.
  9. 15. : A program that rewards customers for repeat purchases.
  10. 17. : A long-term approach to building customer connections.
  11. 19. : Encouraging customers to purchase a more expensive product.