Across
- 5. Information thatwill help in interaction with prospective customer
- 6. SF in SFA
- 9. Third functional component of CRM. SFA, EMA and ...
- 10. Possibility of getting a customer
- 11. Level of CRM that allows customer to work with you in all channels
Down
- 1. Level of CRM that works on basic transaction data
- 2. Level of CRM that focusses on producing right reports
- 3. CRM ... another name for Data Repository
- 4. ... Planning- one component of EMA
- 7. ... office solutions, solutions that interface with customer
- 8. I in EAI (Enterprise Application ...)