Across
- 5. : A measure of how actively customers interact with a brand.
- 10. : The act of keeping customers loyal over time.
- 11. : Adapting products or services to meet individual needs.
- 13. : A measure of how well customer needs are met.
- 14. : The total worth of a customer to a company over time.
- 15. : Re-engaging customers who have interacted with the brand before.
- 18. : Encouraging customers to purchase a more expensive product.
- 21. : The use of data to uncover patterns and insights in CRM.
- 22. : Exceeding customer expectations to create positive experiences.
- 23. : Dividing customers into groups based on similar characteristics.
- 24. : Customers actively promoting a brand to others.
- 25. : Any interaction a customer has with a brand.
- 27. : Customer responses to a product or service.
- 29. : A metric for gauging customer loyalty and satisfaction.
Down
- 1. : Tracking and analyzing customer interactions.
- 2. : A detailed representation of a customer's interaction process.
- 3. : A long-term approach to building customer connections.
- 4. : Groups of customers interacting with a brand and each other.
- 6. : The act of gaining new customers.
- 7. : Tailoring services or communication to individual preferences.
- 8. : The process of introducing new customers to a product or service.
- 9. : Customer interaction and involvement with a brand.
- 12. : The perceived benefit a customer gets from a product or service.
- 16. : A scheme that encourages repeat purchases through rewards.
- 17. : Seamless customer experience across multiple channels.
- 19. : A program that rewards customers for repeat purchases.
- 20. : A deep understanding of customer behavior and preferences.
- 21. : The loss of customers over time.
- 26. : Software used to manage customer relationships and interactions.
- 28. : Information collected about customers for analysis.